Privacy Policy
We share information with other members of the Deutsche Telekom group (our parent company) and other companies with which we have a business relationship. If we have to send your details to countries without proper data protection laws, we remain responsible for keeping this information secure.
As you use your T-Mobile service, we hold your account information. Some records are kept for statistical purposes. This helps us understand and serve our customers better and improve our network. Data relating to the routing, timing or duration of a communication may be kept for up to a year. To ensure security for you and our staff, and help to maintain service quality, some calls to our Customer Service centres are monitored. Your personal details are not held indefinitely, but are destroyed after a period of time. Some information will be held after you have closed your account with us.
In various areas of this website we ask you for information.
- When you place a sales order with us we need to know your name, email address, delivery address, credit or debit card number and expiry date. This lets us process your order.
- We may offer to send you newsletters or information updates by email. Or we might ask you if you want to enter a competition or promotion. For this we'll ask for an email address.
- We may ask you for information about yourself and your phone use to help you decide which of our products and services would suit you best.
- You may want to check that your home or office is covered by the T-Mobile network. To do this we ask you for your postcode.
Cookies are small pieces of information that can be stored on your computer when you use a website. As you go through this website, the cookie "reminds" us of where you've been. This helps us to save you time and direct you to the most relevant parts of the website. With most internet browsers, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. If you want to know how to do this please look at the help menu on your web browser. However, please note that switching off or "opting out" of cookies will mean that you may not be able to use certain features of the website.
